For case managers, social workers, and transitional care teams
A licensed EMT crew picks the patient up from the bedside, drives them home, and someone licensed is back at the door within 48 hours. EMT plus telehealth clinician for most visits, in-person clinician for higher-acuity cases. Same team, same number, every step.
Five steps. No hand-offs. The person who answers the phone is the same operation that shows up at the bedside, drives the patient home, and returns within 48 hours for the in-home visit.
01 / Intake
We collect the referral details, the discharge time, the destination, and any clinical considerations. We confirm the pickup window before you hang up.
02 / Confirmation
Pickup window, crew details, transport type, and our direct dispatch contact. Sent through your EHR referral system, Aidin, Skyport, fax, or email. We meet you where your workflow lives.
03 / Bedside arrival
They check in with floor staff, review the discharge paperwork, introduce themselves to the patient and family, and confirm the home address. The crew that arrives is the crew that drives.
04 / Transport home
Wheelchair, stretcher, ambulatory, or bariatric transport. We walk the patient inside, confirm they have what they need, and leave behind a contact card with the next steps.
05 / 48-hour in-home visit
Hybrid-first model. The EMT is physically present taking vitals, reviewing medications in the cabinet, and meeting the family. A licensed clinician joins by video for the assessment. In-person clinician visits available for higher-acuity cases. A documented visit note is sent back to your team within 24 hours.
Every item below is something your team typically has to coordinate across multiple vendors, calls, and follow-ups. With RBYS, it lives under one phone number and one operating team.
01 / Transportation
Wheelchair, stretcher, ambulatory, and bariatric transport. We meet the patient in the room and walk them into their home. No curbside drop-offs.
02 / Family coordination
We talk to the adult children, the spouse, the caregiver. We answer the basic questions. We document the home situation so your discharge plan reflects reality.
03 / Medication reconciliation
At the 48-hour in-home visit, the EMT pulls every bottle in the cabinet while a clinician reviews medications on video. Discrepancies are flagged and sent back to your team and the patient's PCP within 24 hours.
04 / Specialty rides
The same patient stays with us for the rides that come after discharge. Same crew, same vehicles, no scheduling churn with a new vendor every week.
05 / Documentation back to you
Every encounter is documented and sent back to your team in the format your EHR or care management platform accepts. You see what happened. You stay in the loop.
06 / Escalation pathway
If the home environment isn't safe, the patient is deteriorating, or family conflict is delaying care, our clinical team escalates back to your case management team before anything else.
The operational specs. Save this section, or copy the row that matters most to your team.
Continuous operating record in Greater Orlando
Established 2016
Hospital-to-home discharges supported across ten years
Scaling through 2026
Every crew member is licensed and credentialed
Florida-licensed
Mobile Clinic license and Medicare 855B enrollment
CMS Enrolled
PLACEHOLDER · CASE MANAGER PORTRAIT
They picked up Mrs. R within two hours of my call. The nurse was at her house the next morning. The medication mix-up I was worried about got caught and corrected before it became another readmission.
Placeholder · Case Manager
Greater Orlando hospital system
Most pickups happen within 2 to 4 hours of a confirmed referral. Faster pickups are possible when dispatch is contacted directly for time-sensitive discharges. We commit to a specific pickup window at intake so your team knows exactly what to expect.
We do not transport oxygen-dependent patients. For those cases, we'll point you to a partner ALS provider. Everything else (ambulatory, wheelchair, stretcher, and bariatric) is in scope.
Yes. We work in whatever referral platform your hospital uses, including Aidin, Skyport, direct EHR feeds, fax, secure email, and phone. No new vendor login required for your team.
Every encounter generates a visit note sent back to your team in the format your EHR or care management platform accepts. Transportation generates a pickup-and-delivery confirmation. The 48-hour in-home clinical visit generates a full clinical note with medication reconciliation and any escalation flags.
Medicare, Medicare Advantage, Managed Medicaid, and most commercial plans. We confirm coverage at intake. Self-pay arrangements are available for patients without applicable coverage.
After-hours calls route to on-call dispatch, which returns the call promptly with a confirmed pickup window. Dispatch is staffed Monday through Sunday, 7am to 9pm.
If our team finds that the home is unsafe, the patient is deteriorating, or family conflict is delaying care, we escalate back to your case management team before anything else. You get the call before the problem becomes a readmission.
Make a referral
Call dispatch directly to start a referral. A real person answers during operating hours. After hours, leave a message and dispatch returns the call promptly with a confirmed pickup window.