Medical transportation

Ten years of getting people home from the hospital.

The original RBYS service. Florida-licensed EMT crews, our own fleet, and a dispatch operation that hospital case managers trust to show up on the day they need us.

Call 800.494.1238 See the fleet

Operating Since 2016Ten years continuous

Crew Florida-licensed EMTsNon-emergency transport

Coverage Greater OrlandoOrange · Seminole · Osceola · Lake

Hours Mon–Sun, 7am–9pmAfter-hours dispatch on call

Transportation is where we started.

RBYS began in 2016 with one job. Getting people home from the hospital, safely and on time.

Ten years and 50,000 hospital-to-home discharges later, transportation is still the foundation. It is the reason case managers across Greater Orlando know our number. It is the reason families trust us with the person they love most.

It is also why the rest of RBYS exists. The clinical visits, the care management, the daily check-ins. All of it started with what we kept seeing inside the homes we were driving people to.

FLEET & CAPABILITIES · 01 +

Four transport types, one operating team.

Our fleet covers the full range of non-emergency medical transport needs. Every vehicle is staffed by Florida-licensed EMT crews. Every route is dispatched from our Orlando hub.

01 / Ambulatory

For patients who can walk with assistance.

Door-to-door service for patients who can transfer in and out of a standard vehicle with help. Used for follow-ups, lab visits, and lower-acuity discharges.

Non-emergency · Crew of one EMT

02 / Wheelchair

For patients who travel seated in a wheelchair.

Lift-equipped vans that secure the chair safely for transport. Our EMT walks the patient from the room to the vehicle and from the vehicle into the home.

Non-emergency · Crew of one EMT

03 / Stretcher

For patients who cannot sit upright for transport.

Stretcher-equipped vehicles for hospital discharges, SNF transitions, and dialysis runs where the patient needs to remain supine. Vitals monitored during transit.

Non-emergency · Crew of two EMTs

04 / Bariatric

For patients requiring high-capacity equipment.

Reinforced equipment and trained crews for bariatric transport up to documented vehicle ratings. Confirmed at intake to match the right vehicle and team to the patient.

Non-emergency · Crew of two or more EMTs

WHEN WE'RE CALLED · 02 +

The rides we run every week.

RBYS transportation serves three main use cases. Most patients we drive home from the hospital stay with us for the follow-up rides that come after.

Use case 01

Hospital-to-home discharge

Bedside pickup at the hospital, transport home, and a walk-in with the family. Coordinated through the case manager or discharge planner.

Use case 02

SNF transitions

Pickup from a skilled nursing facility to home, to another SNF, or to a specialty appointment. Coordinated through the SNF care team.

Use case 03

Specialty appointments

Recurring rides for dialysis, oncology, wound care, and follow-up procedural visits. Same crew, same vehicles, same schedule.

WHY THE FLEET MATTERS · 03 +

The same EMT who picks them up is the one who follows up.

Transportation is not a separate service that hands off to a clinical team. It is the start of the relationship. The EMT who drives the patient home is part of the same team that returns for the 48-hour in-home visit. Familiarity is operational, not coincidental.

10 yrs

Operating record

Continuous since 2016

50k+

Hospital-to-home discharges

Across ten years

Transport types

Ambulatory · WC · Stretcher · Bariatric

Languages every shift

English · Spanish · Creole

COVERAGE & ACCEPTANCE · 04 +

What we accept, and where we run.

The operating specs. Confirm any specific case with dispatch at intake.

Service area Greater Orlando Orange, Seminole, Osceola, and Lake counties. Adjacent counties on request.

Transport level Non-emergency medical transport Florida-licensed EMT crews. For emergency or ALS-level transport, including oxygen-dependent patients, we route to a partner provider.

Transport types Ambulatory, wheelchair, stretcher, bariatric Bariatric capable up to documented vehicle ratings. Confirm specifics at intake.

Response window Most pickups within 2–4 hours of confirmed referral Variable by time of day and current dispatch load. Time-sensitive cases handled directly with dispatch.

Referral channels EHR system, Aidin, Skyport, phone, fax, secure email We work in whatever referral platform the hospital or SNF uses.

Hours Monday–Sunday, 7am–9pm After-hours referrals routed to on-call dispatch with confirmed return window.

Insurance accepted Medicare, Medicare Advantage, Managed Medicaid, most commercial Self-pay rates available on request. Confirm coverage at intake.

FAQ · 05 +

Questions we get at the dispatch line.

Q. How quickly can you pick up a patient?

Most pickups happen within 2 to 4 hours of a confirmed referral. Faster windows are possible for time-sensitive discharges when dispatch is contacted directly. We confirm a specific pickup window at intake.

Q. What if the patient needs emergency or ALS-level transport?

We provide non-emergency medical transportation only. For emergency or ALS-level transport, including oxygen-dependent patients and active IV management, we route to a partner provider. Every other transport need (ambulatory, wheelchair, stretcher, bariatric) is in scope.

Q. Do you transport between hospitals and SNFs?

Yes. We run hospital-to-SNF, SNF-to-home, and SNF-to-SNF transitions across our service area. Coordinated through the case manager or SNF discharge planner.

Q. Can families request transport directly?

Most of our work is referred through hospital case managers, SNF care teams, or insurance plans. Families can call the dispatch line to ask about a specific situation and we will walk through the right path together.

Q. What languages do your crews speak?

English, Spanish, and Haitian Creole are spoken on every shift. We staff for the population we serve, not on-call.

Q. What happens after the patient is home?

For patients enrolled in our in-home clinical care program, an EMT and clinician return within 48 hours for the post-discharge visit. For transport-only patients, the relationship ends at the doorstep unless they call us back for a follow-up ride.